Privacy and Cookie Policy
3 years ago

Privacy and Cookie Policy

Version 1.0

Your projects are secret: the CuePoints application does not transmit any potentially confidential project data.

No analytic pixels or any other analytics are contained within the CuePoints application, and online crash reporting is an optional popup.

The only data transmitted from CuePoints is to our activation servers. Data contains license key details and machine identifiers strictly for licensing protection only; this data is encrypted before transmission.

The application needs to be connected to the internet to communicate with the license server at least once every 90 days.

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Based on our International Client Base we have besides adhering to to the UK`s Data Protection Act 2018 (DPA), voluntarily adopted the EU`s General Data Protection Regulation 2016/679 (GDPR).

Responsible Party and Controller
The responsible body according to DPA and the GDPR is:
Cue Point Technology Ltd, 
Bruce Lodge, Bishopton Lane, Stratford upon Avon, Warwickshire, CV37 9QY,  UK
Company Number: 13279487 

Data Subject Rights
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more. 

Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.

Please direct all requests for information, requests for information or objections to data processing to us.

Automated Decision Making and profiling
Automated decision making is not used at CuePoints.

Processing of special categories of data
No special categories data is processed.

Children Data 
Our Service is not intended for children and we do not knowingly collect data relating to children.

Storage Of Access Data
Each time our website or service is accessed, access data is stored in a log file on our provider’s server.

This data record consists, for example, of your IP address, the date and time of the request, the name of the requested file, the amount of data transferred and the access status, a description of the web browser and operating system used and the name of your Internet service provider.

This data is collected for technical reasons. An evaluation takes place exclusively for statistical purposes and without personal reference (visitor numbers and page popularity). The data will be deleted automatically after 14 days at the latest.

Collection Of Personal Data For Informative Use
In the case of merely informational use of the website, i.e. if you do not use the website, register or otherwise transmit information to us, we do not collect any personal data, with the exception of the data mentioned, which your browser transmits in order to technically enable you to visit the website.

When using the website, so-called cookies are stored on your computer. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which the entity that sets the cookie (in this case, us) receives certain information. Cookies cannot execute programs or transmit viruses to your computer. Their only purpose here is to make the Internet offering as a whole more user-friendly and effective.

Transient Cookies (temporary use)
Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognised when you return to the website. The session cookies are deleted when you log out or you close the browser.

Persistent Cookies (temporary use)
Persistent cookies are deleted automatically after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

Third-Party Cookies (from third-party providers)
You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. However, we would like to point out that you may not be able to use all functions of this website.

Flash Cookies (permanent use)
The Flash cookies used are not collected by your browser, but by your Flash plug-in. These store the necessary data regardless of the browser you are using and have no automatic expiration date. If you do not want Flash cookies to be processed, you must install an appropriate add-on. The legal basis for this data processing is our legitimate interest. Our legitimate interest is that through the data processing we can make statistical evaluations regarding the use of our website and optimize our internet offers for the users.

The Following Cookies are Used:
Cookie (Paddle): (Third-Party Cookie);
Cookie (Vimeo): vuid

Use Of Functions Of Our Website
In addition to the purely informational use of our website, we offer various services that you can use if you are interested. For this purpose, you usually have to provide additional personal data, which we use to provide the respective service. If additional voluntary information is possible, it is marked accordingly.

Contacting Us 
When you contact us by e-mail, your e-mail address and, if you so indicate, your name and telephone number will be stored by us in order to answer your questions.

Purchase a Licence
When you purchase a licence, we store the following information in order to fulfil the contract concluded between you and us:

When placing an order in the online shop, all data necessary for execution and processing are requested by means of mandatory fields: Your full name, your e-mail address, your address (billing address and, if applicable, different delivery address). Your data will only be used to process your order.

What are the purposes for processing

  • Provision of the online offer, its contents and shop functions.
  • Provision of contractual services, service and customer care.
  • Answering contact enquiries and communication with users.
  • Marketing, advertising and market research.
  • Security measures.

What are the relevant legal bases for processing your data?
The following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies: 

  • Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose. 
  • Contract – This is where we process your information to fulfil a contractual arrangement we have made with you. 
  • Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc. 
  • Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way. Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
  • Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services. 

Retention Of Order data
If you submit data to CuePoints for an order, your data will be stored for as long as necessary for the processing of the purchase and mandatory according to the legal retention periods. 

The personal data provided to us from your above-mentioned details as well as the time of contacting you will be used exclusively for the purpose for which you provide them to us when contacting us – in particular the processing of your request. The information you provide will only be used to process your request. The data will not be used for other purposes or passed on to third parties without your express consent. 

Data Security
We secure our website and other systems through appropriate technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Despite regular checks, however, complete protection against all dangers is not possible.

Our website uses the industry standard SSL (Secure Sockets Layer) for encryption. This ensures the confidentiality of your personal information over the Internet. You can tell whether encrypted transmission is taking place by the closed key/lock symbol in your browser display.

Passing On Of Data
Your personal data will only be passed on to third parties,

  • if you have given your express consent to this;
  • if the disclosure is necessary for the fulfilment of contractual obligations;
  • if we are legally obligated to disclose the data;
  • if the disclosure of the data is in the public interest;
  • if the disclosure of the data is necessary for the protection of our legitimate interests or the legitimate interests of a third party, unless your interests in the protection of your data override these interests.

Third Party Recipients
In order to be able to process your requests satisfactorily, we may have to pass on your personal data to third party recipients. Third party recipients may be our web host Krystal Hosting Limited, service partners MailChimp operated by The Rocket Science Group LLC, Amazon Web Services and Paddle our Payment Processor.

Storage Of Personal Data
Your data will be stored by us for as long as it is needed for the respective purposes underlying the processing. Beyond that, we only store data insofar as we are legally obligated to do so, e.g. due to statutory retention obligations.

Online presences in social media 
We maintain online presences on the basis of our legitimate interests within social networks and platforms in order to communicate with customers, interested parties and users who are active there. Unless otherwise stated in this policy, we process the data of users if they communicate with us within the social networks and platforms, e.g. write articles on our online presences or send us messages.

Economic Analyses and Market Research
In order to run our business economically, to identify market trends, customer and user wishes, we analyse the data available to us on business transactions, contracts, enquiries, etc. In doing so, we process inventory data, communication data, contract data, payment data, usage data, metadata, whereby the persons concerned include customers, interested parties, business partners, visitors and users of the online offer. The analyses are carried out for the purposes of business management evaluations, marketing and market research. 

In doing so, we may take into account the profiles of registered users with details, for example, of their purchasing transactions. The analyses serve us to increase user-friendliness, to optimise our offer and business efficiency and are not disclosed externally, unless they are anonymous analyses with summarised values.

If these analyses or profiles are personal, they will be deleted or made anonymous upon termination by the user, otherwise after two years from conclusion of the contract. In all other respects, the macroeconomic analyses and general trend determinations are prepared anonymously wherever possible.

This Privacy and Cookie Policy is valid as of 7 April 2021. It is the current and valid version of our privacy policy. However, we point out that from time to time due to actual or legal changes a revision to this Privacy and Cookie Policy may be necessary.